04/Sep/17

Delivery Charges

What are the delivery charges?

Delivery charge varies as per your delivery location.You might be charged with nominal delivery charge on every order to offset the higher shipping cost on lower value orders. The delivery charge may be waived off some times, if you shop for a minimum predefined value.

Are there any hidden costs?

There are NO hidden charges when you make a purchase and delivery charges are not hidden charges and are charged (if at all) extra depending on the location of delivery.

Shipment Information

What is the estimated delivery time?

Generally the product is shipped within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the factor -the destination to which you want the order shipped to.

Why the delivery date changes from the said timeline?

It is possible that due to holidays, shipping team or courier partners would be off from work between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

How to know the product can be delivered to my location or not?

 You can check whether there is delivery for your location by entering your zip code on the product page (This is one time process).

If you haven’t provided your zip code until the checkout stage, the zip code in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

Legal restrictions, if any, in shipping particular products to your location

The availability of reliable courier partner in your location

Note: At times courier partners prefer not to ship to certain locations. This is entirely at their discretion.

Delivery Instructions

Can I change the address of delivery after placing order?

If you need the delivery of product to different location, you can mention before check out from Cart. Once you place the order, it is not possible to change the address for that order.

Return/Replacement Policy

You can return the product in case of issue with the product, within 60 days of purchase but the amount will not be refunded and you can choose any other product for the same amount or more.

Return Pick up

I need to return the product, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.Our courier partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our courier partner, you can return the item through a third-party courier service. Return fees are borne by us.

Replacement Method

How do I get the replacement?

While returning the product you have to make sure the original content of package is with tags intact, not torn/damaged in any way. Our courier partner will collect the product from your pick up location and will check the same. Once it is confirmed that the product satisfies the terms of return, the product of replacement will be delivered to you.

If the product is found to be damaged, then the replacement will not be delivered at the time. The level of damage is inspected by our team and you would be asked to pay extra for the same. On payment of the amount for damage, your replacement shall be scheduled for delivery.

This can be added in the product page

What do the different tags like “In Stock”, “Out of Stock” mean?

‘In Stock’

Product which is readily available for shipment on confirmation of orders will be listed under ‘In Stock’. And will be delivered within the stipulated time (business days) as mentioned in the product page based on your delivery location.

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.


04/Sep/17

Payment Options

How do I pay for a purchase in MagicStick Website?

You can pay using PayPal and if you don’t have PayPal account, you are allowed to use your Credit Card for purchase of products from MagicStick website. It is assured that any mode of online payment you use for payment is handled by trusted payment gateway partners using a secure encryption technology to keep your transaction details confidential at all times. You are free to choose the mode of payment as we allow you to use the mentioned options for payment- Internet Banking, Gift Card, Visa, MasterCard, Maestro and American Express credit/debit cards to make your purchase.

Note: You can pay using any of the credit or debit cards accepted, but payment cannot be split among multiple cards/payment methods.

Are there any hidden charges?

The price you see on the product page is exactly what you pay. No other hidden charges are added while you make purchase on MagicStick website.

Delivery charges may be extra depending on the location of delivery. Please check before checking out from the Cart for the same.

Is there option for Cash on Delivery?

This option is not available. You can use any other convenient option for making payment as mentioned above.

Payment Method

How do I pay using my PayPal account?

Once you create a PayPal account and link a payment method like your bank, credit, and/or debit cards, you save data there. Once you go to merchant site choose PayPal option for payment. Log into PayPal and speed through checkout securely with just an email and password.Adding credit, debit, and bank accounts to your digital wallet will make you paybuyclicking the PayPal button at checkout, you can choose any of them and skip entering your financial information.

How do I pay using a credit/debit card?

Credit cards

Payments made using Visa, MasterCard, Discover and American Express credit cards are accepted by us.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Data Security

Is it safe to use my credit/debit card for online payment?

Online transaction on our website is secure with SSL Secure Connection. The SSL protocol is always used to encrypt and secure transmitted data i.e., your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

What is a 3D secure password?

The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “MasterCardSecure Code” services, respectively.

The 3D secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How can I get the 3D secure password for my credit/debit card?

You can register for the 3D secure password for your credit/debit card by visiting your bank’s website.

Can I use my bank’s Internet Banking feature to make a payment?

Yes. You are offered with the convenience of using your bank’s Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while we assure a highly secure transaction.

Can I make a credit/debit card or Internet Banking payment through my mobile?

Yes, you can make credit card payments through the mobile site. We use SSL Secure Connection to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

Upon confirmation of Order and successful completion of payment, your order will be processed for shipment in the time specified, from the date of confirmation.

Note: You shall be notified if the payment is failed during the course of making payment against your order. If there are insufficient funds on the account or the account number was entered incorrectly, or the transaction fails for any other reason.


04/Sep/17

This guide is written to share information on how to enable Cloud Services and use the MagicStick Cloud offerings to all the users.

MagicStick is carved with excellence in design and technology, focusing on the pain points of modern technology user. Today technology has reached to all parts of the world and new trends are disrupting our daily lives and also shaping the way we live, work, play, connect, shop or even entertain ourselves. This is why MagicStick is a device that suits everyone’s needs and requirements, whether you are at home, in office or traveling on business trip or vacation.

Cloud Services on MagicStick

Cloud as we know it is on a path of transformation. In the new Cloud landscape, cloud services have become more Distributed, Trusted, Intelligent and Concentrated. That is why we are unleashing the power of Cloud and enabling the Cloud service for our MagicStick users.

MagicStick comes with cloud-ready infrastructure and can be easily integrated to Cloud platform. With Cloud integration, the possibilities are unlimited in terms of use-cases. You can access and store data through Cloud storage anytime, anywhere with cloud services.

With our in-house cloud-based services, individuals and organizations can access software, storage, compute and other IT infrastructure elements without the burden of maintaining and upgrading them.


04/Sep/17

Unleash the power of computing and mobility with MagicStick ™ One, the most powerful portable computer on HDMI 2.0. It’s so small, it slips in your pocket and can be carried anywhere you like. Use it in your home, at work or even in the hotel room while you are traveling. It is ideal for both your Computainment and BYOD requirement. It is very easy to use and can transform any HDMI display in to a fully-functional computer.

The new MagicStick™ One is packaged with latest technology in mobile and computing and boldly offers you everything bundled in cuteness of small. It is everything that you want in a smart device and more, all within single device. Carry, Connect, Compute, Anywhere!

Dual-Mode – PC Mode and Storage Mode

You are already familiar with several features of MagicStick by now and if not, don’t worry as we are sharing this guide to walk you through the Dual Mode feature of the device.

MagicStick has Dual Mode feature which enables it to run in two different modes: PC mode or USB Storage mode. You can switch between the two modes by pressing Mode button on the device.

In USB Storage mode, you can use MagicStick as a flash storage drive and transfer data or save your work-related data directly. Once back to home, you can work on the same data using PC mode in your choice of OS. MagicStick works as both flash drive and PC, giving its users more flexibility and freedom.

One of the key benefits of Dual-mode is that data recovery in case of OS failures becomes far easy with this feature. You don’t have to be a technical expert or rush to any service center to recover your data.

You can also control this feature using IoT function through your mobile phone itself. The IoT switch provided in the device can enable the mobile app through which you can control several key actions including using the Dual-mode. So you don’t have to even physically change the mode yourself and rather control it remotely.

MagicStick One comes with high speed eMMC storage of 32GB that automatically turns into Flash drive once you press the mode button to switch from PC to Storage.


04/Sep/17

This write-up is for guiding users regarding connectivity of magicstick. In case of any confusion or for confirmation before/ while connecting Magicstick, users can go through the below guide for their knowledge.

Magicstick is the latest computer which provides you technology with ease. You can do whatever you used to do on your regular systems, but you don’t need to worry about bulky size as its small and fits in the palm of your hand. It offers you all those latest features and technology that you can get from a laptop. Also it’s not heavy on your pocket and much affordable as compared to laptops and desktops.

Magicstick has following features that you can use for connecting your device:

  • Latest Type-C ports
  • Bluetooth 4.0
  • Wi-Fi
  • Type C ports:

 Magicstick has latest bery fast Type-C ports. It has one USB 3.1 port with 10 Gbps speed, along with that it comes with two USB 3.0 ports with 5 Gbps speed.

USB 3.1 gives 10 Gbps data transfer capability. Its high speed data transfer makes it perfect for transferring large amount of data.  So you can transfer your Blu-ray movies in less than 40 seconds. With USB 3.1 you would be able to use type A, type B and type C plugs. It also supports USB 2.0, so you could be able to run earlier versions also.

Magicstick is the only PC stick that supports all these ports together, despite of its small design.It has one micro USB port and one SD card slot. So you can extend your storage memory if it is needed.

 Bluetooth:

MagicStick has an in-built Bluetooth 4.0, so that your device consumes less energy as it comes with power saving feature i.e., Low Energy Technology. Also it gives you high speed data transfer. It gives you speed of up to 25 Mbps. It offers enough security to the user.

Bluetooth 4.0 can be connected to the keyboard or mouse to control MagicStick One device from a distance. You can also connect a set of Bluetooth speakers or headphones to the device with this helpful component.

Wi-Fi:

MagicStick provides you Wi-Fi speed of over 1 Gbps. For providing you speed of over 1 Gbps, Magicstick has dual antenna and it uses Beam- forming technology. It supports dual band- 2.4 GHz and 5 GHz.

With magicstick, you can connect to internet and use it, even if the Wi-Fi signal is weak. So you don’t need to worry about slow Wi-Fi. With MagicStick you can experience super fast internet, so no need to worry about that.


04/Sep/17

MagicStick, the Hong Kong based technology startup launched the much awaited MagicStick One, the company’s first device in the PC Stick market after running a very successful crowd funding campaign on IndieGoGo. The device packs top-end specifications and has a premium build, but comes at a competitive price of just $199 for the 2GB, 32GB device.

The new MagicStick One is powered by Intel’s 14nm Cherry Trail Processor and is pre-loaded with Windows 10 Pro (trial) and Android 5.1. It also supports Ubuntu and all variants of Linux. The device comes with very attractive specifications and can be used for both personal and professional use-cases.

Coming back to the un-boxing of the MagicStick One, here’s what the delivered package contains:

  • MagicStick One
  • Power Adapter
  • USB Cable
  • HDMI (male to female) Cable
  • MagicStick Box
  • User’s Manual

MagicStick One

The device itself, that can be connected to any HDMI display and transform it into a fully-functional PC. It can also connect as dual-display by using USB 3.1 to Type-C docking station which is one of the key unique offerings that come with this device.

Power Adapter

The next item in the list, required to run the device is Power Adapter. The power adapter comes with a connector that attaches with the adapter quite easily. The power adapter obviously is the primary source for powering the device and it is advised to connect the adapter to power before start running MagicStick device.

USB Cable

USB cable consists of two micro USB ports, one acts as a 5V power supply and the other is supposed to be used as OTG port. The other end of the cable, USB port connects to power adapter.

HDMI (male to female) Cable

HDMI cable comes additionally with HDMI port mounted on device so as to reach difficult corners and small spaces where HDMI ports are present.

User’s Manual

A small user manual is provided for customers to simplify the setting-up of MagicStick with other devices. The manual also explains how to use in-box and additional accessories to run the device and to scale up other features.

MagicStick Box

All the items mentioned above are packed in a sleek black colored bag with the brand logo of MagicStick attached on top of it. The box unfolds with a zipper and divides in to two partitions, one containing MagicStick One device and the other containing rest of the accessories.


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